# Shipping and Delivery Policy

> BrandCrux is a digital product with instant credit delivery after payment verification.

URL: https://brandcrux.ai/shipping

Last updated: Apr 23, 2026

## 1. Digital Product
BrandCrux is a fully digital platform. There are no physical goods, packages, or shipments involved. All products and services offered through brandcrux.ai are delivered electronically.

## 2. Instant Credit Delivery
When you purchase scan credits on BrandCrux, the credits are delivered **instantly** to your account after payment verification through our payment gateway.

Once the payment is confirmed, the purchased credits are immediately added to your account balance and are ready to use for AI visibility scans.

## 3. Delivery Confirmation
After a successful purchase, you will see:

- Your updated credit balance reflected in your account dashboard.
- A transaction record in your purchase history.
- A payment confirmation via email.

## 4. Delayed Credit Delivery
In rare cases, credit delivery may be delayed due to payment verification or network issues. If your purchased credits are **not reflected in your account within 5 minutes** of a successful payment, please:

- Refresh your dashboard page.
- Check your email for a payment confirmation.
- Contact us at support@brandcrux.ai with your payment reference or transaction ID.

We will investigate and resolve any credit delivery issues promptly.

## 5. No Exchanges
Credit packages cannot be exchanged for a different package size or type. If you need more credits, simply purchase an additional credit package. All credit packages are additive. New credits are added to your existing balance.

## 6. Service Availability
BrandCrux is accessible globally via any modern web browser. There are no geographic restrictions on accessing the service or purchasing credits. However, scan results may vary depending on the AI engines selected and their regional availability.

## 7. Contact Us
For any questions about delivery of your purchased credits or this policy, please reach out to us:

- Email: support@brandcrux.ai
- Website: brandcrux.ai

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BrandCrux is the brand authority tracker across channels. https://brandcrux.ai